Privacy Policy.

1. INTRODUCTION

This Privacy Policy describes how Rasamny-Younis Motor Company S.A.L. ("RYMCO", "we", "us", or "our") collects, uses, and shares information when you use the RYMCO mobile application (the "App") on iOS or Android. By downloading or using the App, you agree to this Policy.

2. INFORMATION WE COLLECT

a) Information you provide:

• Account details: name, email, phone number, password.
• Vehicle information: make, model, year, VIN, license plate, mileage.
• Service and test-drive bookings: preferred date, time, location, contact details.
• Customer support messages and feedback.
• Address and identification information when required for financing or fleet services.

b) Information collected automatically:

• Device information: model, operating system, unique identifiers, language settings.
• Log data: IP address, access times, App features used, crashes, and performance.
• Approximate or precise location (only with your permission) to suggest the nearest RYMCO showroom or service center.
• Cookies and similar technologies used by our analytics providers.

3. HOW WE USE INFORMATION

• Create and manage your account.
• Process test-drive and service appointments and send confirmations/reminders.
• Provide aftersales support and roadside assistance.
• Send offers, promotions, and news about RYMCO brands (with your consent where required).
• Improve the App, fix bugs, and develop new features.
• Comply with legal obligations and protect against fraud or misuse.

4. SHARING OF INFORMATION

We may share your information with:

• Original Equipment Manufacturers (OEMs) such as Nissan, Infiniti, GMC, HONGQI, McLaren, Lotus, UD Trucks, Kawasaki, Peugeot Scooters, and Golden Dragon Buses, for warranty, recall, and customer-experience purposes.
• Authorized RYMCO affiliates, including RAKHA TRADING LLC.
• Service providers acting on our behalf (hosting, analytics, push notifications, payment processing, CRM, customer support).
• Government authorities or law-enforcement where required by law, court order, or to protect our rights.
• In connection with a corporate transaction (merger, acquisition, restructuring).

We do not sell your personal information.

5. INTERNATIONAL TRANSFERS

RYMCO operates internationally and may transfer your information to countries outside Lebanon, including the EU, UK, GCC, and other regions where our affiliates or service providers operate. We take steps to ensure appropriate safeguards are in place.

6. DATA RETENTION

We retain your information for as long as your account is active and for a reasonable period afterwards to comply with legal, tax, accounting, and warranty obligations. Automatically collected data is typically retained for up to 24 months.

7. SECURITY

We use technical and organizational measures (encryption in transit, access controls, secure hosting) to protect your information. However, no system is 100% secure and we cannot guarantee absolute security.

8. YOUR RIGHTS

Depending on your country of residence (including GDPR for EU/UK users and CCPA for California users), you may have rights to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing.
• Withdraw consent at any time.
• Opt out of marketing communications.
• Lodge a complaint with a data-protection authority.

To exercise these rights, contact us using the details below.

9. CHILDREN'S PRIVACY

The App is not directed to children under 13 (or under 16 in the EU). We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.

10. THIRD-PARTY LINKS

The App may contain links to third-party websites or services (for example, OEM sites or social media). We are not responsible for their privacy practices. Please review their policies separately.

11. CHANGES TO THIS POLICY

We may update this Policy from time to time. The "Last updated" date will reflect the latest revision. Material changes will be communicated through the App or by email.

12. CONTACT US

RYMCO - Rasamny-Younis Motor Company S.A.L.
RYMCO CITY, Chiyah, Beirut, Lebanon
Email: appsupport@rymco.com
Website: https://www.rymco.com